Follow up! Proactively following up with your clients to see how they are enjoying their new lashes will keep you top of mind and allow you to address any concerns or questions they may have. If they haven’t already booked their next appointment, use this follow up to remind them about how and when to get a fill.
For first-time clients, we recommend reaching out using a business email, rather than a personal address (if you don’t yet have a business email, now’s a great time to set one up!). Using a business email boosts your professionalism and, just as importantly, separates your work and personal lives.
To make the process easier, create an email template that can be customized with the client’s name and service received.